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FAQ

Where Are Rock My Wings Items Made?

All items are handcrafted in our California studio.

Can You Create A Custom Piece of Jewelry For Me?

Yes, we do accept request for custom designs and are happy to discuss your requirements with you.   Due to the higher volume of orders in December, we cannot accept any requests for custom work.  Please use the Contact Us form to start your request. 

How Will My Order Ship?

We ship via USPS.  Orders over $500 require a delivery signature. Expedited shipping options are available at checkout.

  International Shipping:

Orders are shipped via International Priority Mail.  Customs and taxes are the responsibility of the buyer. We are not responsible for delays in delivery due to shipments held by customs.

When Will My Order Ship?

In stock items ship within 2-3 business days.  This may be a little longer during peak holiday seasons.  Please contact us if you need an item by a specific date, we are always happy to accommodate rush orders whenever possible.  

Sales Tax

Sales tax is automatically applied to your order in accordance with individual state regulations for the state of CA.

Order Status & History

We will send you updates regarding the status of your order, including order confirmation and when the order ships to the email provided when ordering. To have online access to your web order status and history, you must create an account on our website.  Non-registered customers will not have access to online order status or history. 

Order Cancellation

You may cancel your order provided it has not been shipped.  Please use the Contact Us form and provide your order number.  Custom orders can only be cancelled if the design process has not been started. 

What Forms of Payment Do You Accept?

  • American Express
  • Visa
  • MasterCard
  • Discover
  • PayPal

Credit and Debit Cards: The total dollar amount of your order is charged at the time you place your order.  

Do Accept Returns & Exchanges?

Please see full details regarding our Return & Exchange Policy here.

Do You Offer Repairs?

Yes, we do on merchandise purchased through our website.  For more information on repairs, please click here